Billing Policy

We’re proud to be your local internet service and provide the fastest internet as well as the best customer service in Bend and surrounding areas

Billing Policy

Yellowknife Wireless strives to provide you the account holder with a wide variety of products and services at day to day low prices. Prices are quoted in U. S. dollars and are valid only in the United States. The price shall be the quoted price for the product or service as shown on the Web site at the time when the account holder places the order unless there is an obvious pricing error. Product/service prices listed do not include shipping charges, applicable sales taxes, or insurance. Product/service prices may also vary from time to time depending on varying market conditions. Prices are not guaranteed. In addition, Yellowknife Wireless reserves the right to correct pricing errors. We will do our best to fulfill all orders but we cannot guarantee the availability of any particular product or service or particular quantities of products. Yellowknife Wireless reserves the right to discontinue the sale of any product or service listed at any time without notice.

Billing Procedure

Billing for services ordered will begin once the service is installed and activated. Delivery of products and services shall be made to the address as shown in the order form completed by the account holder. The account holder is now responsible for arrangements necessary to take proper delivery of the products and services.

It is the responsibility of the account holder to provide current contact information. This includes but is not limited to email address, home phone, cell phone, and billing address. Any use of fraudulent information will be considered terms for immediate termination of service.

The service date is considered active at the time of installation. Any cancelations done before this time will result in a full refund. If cancelations occur after the install date a pro-rated charge will be calculated and a refund check will be sent if applicable. The installation charge is not considered refundable.

All payments are due upon receipt. If the account is two billing cycles past due service will be suspended until payment is received in full, plus an additional $35.00 for a reactivation fee. If the account is seriously delinquent and the Yellowknife Wireless equipment has been removed the account must be paid in full plus a re-install fee.

At the discretion of Yellowknife seriously delinquent accounts will be turned into a collections agency and the account will be closed. To re-activate service with Yellowknife, the balance must be paid in full with a credit agency as well as a credit application and deposit.

Yellowknife Wireless Privacy Policy

Yellowknife Wireless is committed to protecting your privacy.

This Privacy Policy will provide information to you regarding how we collect and use your personal information, and about choices you have concerning our use of such information. Please read this Privacy Policy carefully. From time to time, we may revise this Privacy Policy to address new issues or changes to our practices. These changes will be posted here so that you will always know our privacy policies. Please check this Privacy Policy periodically to see if there have been any revisions.

If you have any questions or concerns about our privacy practices, please send us an e-mail at or mail us at the following address:

1259 NE 2nd Street, Ste 200
Bend, Oregon 97701

Scope of Privacy Policy

This Privacy Policy applies to Yellowknife Wireless method of collection and use of information gathered by us for the customers that we serve on


We believe that protecting the security of your Personal Information is very important. Therefore, we have put strong security measures in place to attempt to protect your Personal Information. Access to Personal Information is limited to Yellowknife Wireless employees or other authorized individuals, and a limited number of our fulfillment partners. Identities are verified by internal network access rules and application username/password pairs. Data fields that identify individuals are separated from non-sensitive data fields. Data identifying Personal Information is encrypted through use of industry standard AES encryption methods and practices. Data decryption keys are kept physically separate from encryption keys and encrypted data. Records are marked with tamper-proof authentication digests.

Information Collected by Yellowknife Wireless

Personal information (“Personal Information”) may include the following:

  • name
  • address
  • e-mail address
  • phone number(s)
  • credit card number and expiration date
  • computer system specs
  • gender (optional)
  • age (optional)
  • SSN or Drivers License Number (optional)

We may request Personal Information from you in connection with your use of, or participation in, the Web Site, including applications, registrations, suggestions or requests for additional information, or in connection with other services or resources provided on or through the Web Site. Personal Information is collected and stored on servers owned by Yellowknife Wireless exclusively.

Yellowknife Wireless does not sell Personal Information to third parties.

We reserve the right to provide or use your Personal Information in the following circumstances. We will release specific information about you or your account to comply with any valid legal process such as a search warrant, subpoena, statute or court order. We will also release specific information in special cases, such as if there is an attempted breach of the security of the Web Site, or a physical threat to you or others.