Internet Support

Knowledge Base

  • Our Equipment
  • How does Yellowknife connect my home?

    We place an antenna and radio on your roof, point it at one of our towers and establish an Internet connection via radio frequency(RF). We then run an ethernet cable from the radio to the room where your computer or router is located, connect to the power supply for our radio and plug into your computer or router. The type of antenna we use at your location depends on whether we have line-of-sight to one of our towers.

  • Is The Network Secure?

    Yellowknife Wireless has a very secure network. In fact, it’s so secure we might have to loosen your connection up a little to enable you to do certain things. If you are having trouble with a gaming device or establishing a VPN connection to a computer at another location, you may need a public IP address. Please call our office and we will help you with this.

  • Troubleshoot your connection
    1. Secure cables. Make sure all connections and cables are maintained and secure.
    2. Reboot Router: Simply pull the thin black (power)cord from the back of device, wait 30 seconds, and plug back in.
    3. Reboot POE(identified above): Unplug black power cable from the wall. Wait 30-60 seconds and plug back in. May require router reboot(see below)
    4. Eliminate other equipment. Unplug routers and switches from incoming Ethernet port on the POE and plug directly into computer. This will help determine the problem.
    5. Bad Weather. Snow and other natural obstructions can and will cause interference. Remove said obstruction from radio.
  • Routers
  • What are Yellowknife Email settings?

    We strongly reccomend using IMAP as your email protocol. Mozilla Thunderbird is a popular and easily configurable mail client.

    • Incoming Server Name:
    • Outgoing Server Name:
    • Incoming Server Port: 143
    • Outgoing Server Port: 587
    • Use SSL: not required

  • How can I change my email password?

    For now, just call our office at 541-385-0111 and ask for a technician. He/she can help you create and apply your new password.

  • Remote Support

    Yellowknife can assist with mail configuration etc. with the use of the Teamviewer application. Simply click the icon below to initiate the download and run the program once it is finished. A code labeled:"Your ID" and a password will be produced. Relay that information to the tech on the phone.

  • Common Network Terminology (Jargon):
    • LAN: Local Area Network
    • WAN: Wide Area Network
    • POE: Power over Ethernet, sometimes referred to as power supply
    • Switch or Dumb Switch: Device that connects several wired connections
    • Radio: Sends and receives the radio frequency that carries your data
    • Antenna: Dish that Yellowknife mounts on your home
    • VOIP: Voice over internet protocol, meaning your phone calls are transmitted over the internet connection
    • ATA: This is the device that converts your analog phone signal into a digital one for use over the internet.
    • Ethernet: Common reference to the cable used to connect your device
    • (Ethernet)Port: Receptacle that the cable plugs into
    • Cat5: The type of cable Yellowknife uses to connect the antenna to the POE. Most networking cable is category5
  • What if my computer has viruses?

    Yellowknife Wireless Company can refer to experienced PC repair technicians that will be happy to diagnose your computer and network issues.
    Sometimes your internet will appear slow due to poor computer performance. Older computers also suffer from similar ailments and we understand that can be hard to detect. It may be a good idea to have you computer tuned up periodically.

  • Still have questions?
  • Email Configuration
  • Router Support
  • Our Equipment
  • Email Password
  • Voicemail Instructions
  • How To Connect
  • Reccomended Phones
  • 911
  • Set up Bill Pay
  • Pay Bill Online
  • Spam Filtering
  • Billing Overview