We have a one-time fee of $50 to take over ownership
of existing services. This fee allows us to process your
new contract, and any incidental paperwork for other services
such as E911. If you have any questions or concerns about
taking over existing Yellowknife services, we'd be happy
to help out. Just call our office.
Our wireless Internet plans include a monthly bandwidth limit.
You are responsible for moderating your usage to stay within
your monthly plan. You can refer to our website to see
your usage. If you exceed your monthly limit, you will be
billed at a rate of 60 cents per gigabyte. If you have
questions or concerns about your usage, we'd be happy to help
out. Just call our office.
Yellowknife requires cancellations to be submitted in writing.
Cancellations are only accepted from the account holder, or
pre-authorized representatives on behalf of the account holder.
This policy protects both our customer and Yellowknife from
unauthorized changes. If an account is cancelled within the
active term of its service contract, the customer will be billed
for the full remaining term of the contract. If you have questions
or concerns about cancellation, we'd be happy to help out.
Just call our office.
Once you are outside of your contract term, we allow you to suspend for up to two times per year. You are eligible to suspend your service for up to four months per year. We will suspend your service for $10 per month (our monthly maintenance fee for your on-site outdoor radio equipment). If you wish to suspend for more than four months per year, you will be required to pay full price for the remaining months. For special events or other unique scenarios, we'd be happy to help out. Just call our office.
If you are under contract, Yellowknife will move your service to a new address without fulfilment of your original contract obligation. The installation cost for all moves is the same as a new installation. We will only move you at normal cost up to two times in one year. If you move a third time in the same year, you have the option to pay for full equipment and installation charges, or pay out your contract in full. If you have any questions or concerns about our "Move" policy, we'd be happy to help out. Just call our office.
Yellowknife provides a steep discount to buyers who pay for one year at a time. Our yearly fee provides a 2 month discount. That is, pay for 10, and get 12 months of service! This may be combined with other offerings such as the "Snowbird" policy. If you want to make a yearly payment, we'd be happy to help out. Just call our office.